Effective Date: 14 January 2025

At Srs and Optics, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, this policy outlines the terms for refunds and returns. By purchasing from our website, you agree to the terms below.

1. Eligibility for Returns

1.1 Conditions for Return To qualify for a return:

  • The item must be unused, in its original condition, and in the original packaging.
  • Returns must be initiated within 30 days of the delivery date.
  • Proof of purchase (receipt or order confirmation) must be provided.

1.2 Exclusions The following items are non-returnable:

  • Customized or personalized products
  • Items marked as “final sale”
  • Products that show signs of use, wear, or damage

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at 082 410 6827 to request a return authorization.
  2. Provide details about your purchase, including the order number and reason for the return.
  3. Pack the item securely to prevent damage during transit.

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping method. Srs and Optics is not responsible for items lost during return shipping.

4. Refunds

4.1 Processing Time

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 5 business days.

4.2 Refund Method

  • Approved refunds will be issued to the original payment method used during purchase.
  • Please allow 7-10 business days for the refund to reflect in your account.

4.3 Partial Refunds Partial refunds may be issued for:

  • Items not in their original condition
  • Returns initiated after the 30-day window

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at 082 410 6827 to arrange the process.

6. Defective or Damaged Products

If you receive a defective or damaged item:

  • Contact us immediately at 082 410 6827.
  • Provide photos of the defect or damage and proof of purchase.
  • We will arrange for a replacement or refund at no additional cost to you.

7. Contact Information

For questions about our Refunds and Returns Policy, please contact us: